FAQ
Organized collection of valuable information about our services.
Please Make Reservations Online at www.conquistadortravels.com or give ConquistadorTravelsPR a call by telephone at +1 939-464-6682.
Give us a call at +1 939-464-6682. You may also fill out the contact form on the Contact Us Page. Our team will get back to you ASAP. www.conquistadortravels.com/contact-us
We have a 24hour cancellation policy and the reservation is 100% non-refundable within 24 hours of trip departure. We can reschedule your reservation for a future date with a rescheduling charge of $25 + tax per person, providing there is availability. For our night trips – you must cancel by 12:00 noon of the day before your trip date for a full refund.
If the provider cancels a tour due to weather or water conditions, you will not be charged. You will have the option to reschedule for the next available spaces. The captains will make the final decision as to weather conditions. Remember a few passing rain showers are normal in the tropics and rain is more likely in the center of the island, and to the west. We watch the weather stations carefully, and the conditions on the east coast – Fajardo area may not be the same as where you are.
Please don’t make the mistake of deciding not to come if it’s raining where you are, as you will be charged if the trip goes out. If you have any questions about the weather conditions, please call us to be sure.
We don’t have a weight limit but you do need to be physically able to climb up and down the swim stairs or ladders to access the water as needed.
Answer: Our guests get to enjoy breathtakingly beautiful views of the mainland, El Yunque mountains, and the surrounding islands, as well as beautiful white sand beaches on both our Icacos and Culebra trips. They also get to snorkel protected coral reefs and see a multitude of different Caribbean fish species.
Answer: You need to know basic swimming skills, know how to float and as long as you don’t fear the water, you’ll have fun! We do have floating devices available for all guests and underwater windows (on the East Wind) for those who chose not to snorkel.
Answer: A prescription mask can be provided but please keep in mind due to enormous range of prescriptions we only offer minus 3 and minus 4 prescriptions. Contact lenses can be worn under mask only if you feel comfortable doing so (but at your own risk). For lighter prescriptions, the mask itself and the water provide quite a bit of magnification.
Answer: Estimated time is 1 hour and 15 minutes from old San Juan or Condado area, perhaps a bit less for Isla Verde. Allow 30 minutes from Rio Mar, 35 minutes from Humacao, and about 45 from the Gran Melia resort.
Answer: Icacos trips any age is permitted to participate 0 +. Children’s price applies to 10yrs and under. Culebra and Vieques trips kids over the age of 3 + and children’s price applies to 10yrs and under. Due to possible water conditions kids under 3 are not allowed on these trip
Answer: We have two bathrooms on each of our larger catamarans and one bathroom on each of the smaller catamarans.
Answer: Cellular service is available in Icacos, however it is not always available in Culebra.
Answer: “No shows” or cancellation made within 24 hours of the trip time will be charged in full on credit card on file, even if you make the reservation within that period. We have a 24hour cancellation policy so all reservations canceled before 24 hours before the time of the trip are 100% refunded. You must make sure to speak to someone or receive an email response; if you leave us a message, please be sure you get a reply from us. We can reschedule you at $25 per person, providing there is availability. For our night trips you can cancel by 12:00 noon of the day before trip date.
Answer: Generally they are not, however guests should know how to swim and be comfortable in the water. Some guests who are non-swimmers might opt to stay onboard the boat and watch the fish through our underwater windows. Upon making a reservation, you must inform the crew if anybody in your group has any back or heart problems or is pregnant, as the power boat trips can be bumpy as we ride over the open water.
Answer: Yes, children are welcome aboard our trips! (However, we do not recommend the Culebra trip or Vieques trip for children under three). Any of the trips to Icacos are well-suited for children of all ages! Your kids will especially love the water-slide and the underwater windows on our sailing catamaran East Wind. For the adventurous little tines – there is kids snorkeling gear, and the crew can give instructions in the shallow waters at the beach.
Answer: Any of the catamarans are available to charter privately for your special event! They all have different capacities. We can tailor your trip to suit your needs, whether you want something simple or a BBQ lunch with open bar or an upscale sunset dinner party.
Answer: This will depend on which catamaran you will be on. Weekends tend to find the boats more full than weekdays, and slow season also tends to find the boats less full. But the numbers can vary. For smaller capacity the Zatara sailing catamaran or the Eco Isleño power catamarans are available.
Answer: We do not allow children under the age of three on the Culebra or Vieques trips, and as well but welcome all ages aboard our trip to Icacos!
Answer: Depending on the trip, they typically leave the dock at Puerto del Rey Marina, and return to the same location. We generally cannot drop you off at any other location.
Answer: You are welcome to bring your own gear. Many people are used to their own mask and snorkel, (but there is not a discount for that).
- Minimum age is 6 years.
- Not recommended for pregnant women.
- This Night Kayaking tour operates even if it rain, except in the case of extreme weather events or any warnings by the local weather authorities or the U.S. Coast Guard.
- Night Kayaking tour last around 2 hours.
- Maximum weight is 250 pounds per person.
- You must be able to swim on your own in the rare case of capsizing.
- Parking is hard to find on Sundays and Holidays.
- Come prepared to get wet from your waist down. lightweight, synthetic clothing or a swimsuit is the best.
- Do not walk bare foot on the beach for safety reasons.
- Don’t bring any valuables you don’t want to get wet, lose or damage.
- Anyone who is visibly under the influence of alcohol or drugs will not be allowed to participate and will still be charged.
- We request that you sign a waiver.
- Two persons double kayaks.
- Nature at it is – The bioluminescent intensity depends on weather conditions such as rain, tide, moon phase, Sun light and many other Nature factors that are not in control of Puerto Rico Access Tours. We do not photoshop.
Transportation Available? - Yes, if you haven’t book the tour with transportation you can always upgrade your reservation for roundtrip transportation.
Where are you located? - Rd. 987 Km 6.8 Kayaking Village Fajardo, PR 00738 - GPS Coordinates 18.3654071,-65.6251796 - https://g.page/accesstourspr?share
What should I wear? - Come prepared to get wet from your waist down. Lightweight, synthetic clothing or a swimsuit is the best. Do not walk bare foot on the beach for safety reasons.
What to bring? - Change of clothes, towel and mosquito repellent (just in case!). You can bring cameras only with water proof bag or water proof case.
What not to bring or wear? - We suggest that you try to avoid wearing jeans or sweats. Don’t bring any valuables you don’t want to get wet, lose or damage.
Storage available? - In case you want to leave any article, you can leave it at the registration table. Anything you bring on the water has the potential to get wet, damage or lost.
What’s the cancellation policy? - To reserve a space, a credit card number is required. All cancellations are subject to a $10 per person cancellation fee. We require a 24 hour cancellation notice to be eligible for a full refund less $ 10 per person cancellation fee, otherwise your credit card will be charged. PR Access Tours cancels due to unsafe weather conditions or any recommendation from the National Oceanic and Atmospheric Administration, NOAA. A full refund will be given if we cancel for safety reasons.
Do you still take out trips if it is raining? - If it is a heavy rain we may offer you the option of rescheduling or canceling without being charged. If there is lightning close by we will cancel the trip but you should always assume the trip is going out and show up for your trip unless we have said otherwise. The rain and/or lightning may be moving away quickly and may only make for a short delay in our departure time even if it looks bad at the moment.
Is it okay if I have a drink(s) before coming on the tour? - NO. Anyone who is visibly under the influence of alcohol or drugs will not be allowed to participate and will still be charged.
I have other questions not answered in this FAQ what shall I do?
- Call us at +1 939-464-6682. or email us at conquistadortravels@gmail.com
I had such a great time, what can I do to recommend you to others? - Like us on Facebook & Instagram @ConquistadorTravelsPR
- Guided Night Kayaking Eco-Adventure at the Bioluminescent Bay of Laguna Grande Mangrove Reserve.
- Live-commentary and interpretations about the Ecosystem in English or Spanish – Fully guided by certified tour guides.
- 101 kayaking lesson – First time in a kayak! no problem.
- Adaptive Paddling Program with our experienced tour guides.
- Transportation Upgrade – available.
- Big and Tall Participants, no problem! – weight up to 250 pounds per person.
- Life jacket – US Coast Guard Approved.
- Two person sit-on-top kayaks
- Wheelchair Accessible – Attainable Adaptations for guest with special needs and disabilities.
- Mosquito repellent is not provided.
- Waterproof cell phone pouches are not provided.
- Gratuity is not included, but greatly appreciated.
- Don’t bring anything you don’t want to get wet, lost or damage.
- No electronics, No cameras or cell phone unless you have a waterproof case.
- For your convenience you can leave the car keys with us at the registration desk.
1. Each participant must be 18 years or older or accompanied by an adult.
2. Be able to comprehend and follow verbal and/ or visual instructions independently or with the assistance of a companion.
3. Manage to remain balanced, seated and hold head upright without neck / head support for 2 hours in a touring kayak.
4. Manage all personal care independently, or with the assistance of a friend or family member.
5. Manage personal mobility independently or with a reasonable amount of assistance.
6. Independently turn from face-down to face-up and remain floating face up while wearing a properly fitted life jacket.
7. In the event of a capsize, be able to independently get out and from under a capsized kayak and re-enter the kayak with the assistance of one other boat and your paddling partner.
8. Be comfortable in the water including floating on back independently with a properly fitted PFD, turning from facedown to face up independently while wearing a properly fitted PFD, and holding breath while under water.
9. Be able to go kayaking for more than 3 miles independently or with a reasonable amount of assistance.
Answer: Give us call if you would like a sample itinerary for your day! You will also receive detailed information with your email confirmation once booked.
Answer: If you have any questions at all, don’t hesitate to give us a call
+1(787) 655-4912 or email us at conquistadortravels@gmail.com
Answer: You should know how to swim and must inform us if you have any allergies, back or heart problems, and if anybody in the group is pregnant upon making the reservation. The crew has a first aid equipment and rescue equipment on board all the boats and all the crew members are trained in first aid and CPR. But if evacuation is necessary, it can be 30-45 minutes to get a rescue boat back to the mainland. There are limited medical facilities on the island of Culebra and Vieques.
Answer: Sure! As long as you know how to swim and are in good physical condition. Don’t forget to inform us if you have any back or heart problems.
Answer: The tours typically include all beverages and food (including snacks). All you really need to bring is a bathing suit, towel, sunblock, and a camera to capture the fun!
We recommend that you wear a bathing suit under light clothing. You can wear water shoes or sandals. If you would like, you can bring dry clothes for the ride home.